• The conflict management seminar for constructive solutions

Conflicts often occur in projects and are already in the nature of the matter: Stakeholders pursue different goals, the team members hardly know each other, the client has “political” intentions with the project. This leads to conflicts that affect your work in the project if they are not identified and resolved in time.

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Currently we only conduct this seminar in-house. You too can benefit from a tailor-made seminar. This is already worthwhile from 5 participants.

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SEMINAR OBJECTIVES

In this conflict management seminar you will learn methods to solve conflicts constructively. You will learn how conflicts arise, reflect on your conflict behaviour and develop alternative strategies. You will learn how to prepare yourself specifically for negotiations and how to cope well with difficult clients, suppliers or customers.

YOUR BENEFIT

In the course of the seminar we work very concretely on conflict situations from your everyday life. We combine exciting impulse lectures with many practical exercises and role plays. For difficult conflicts and negotiations, you will also receive helpful tips and suggestions from an experienced trainer and other project managers. Certified participants receive 16 PDUs or a certificate of further education for IPMA.

SEMINAR TOPICS

Recognizing conflicts

• Recognize typical conflicts within a project or its environment
• Distinguish different types of conflicts
• General approaches to resolving different conflicts

Resolving Relationship and Role Conflicts

• Identify your own conflict strategies and develop alternatives
• Attitude in Conflicts
• Developing guidelines for conflict resolution
• Conducting and rehearsing conflict conversations

Negotiate Factual Conflicts

• Negotiation model for win-win results
• Prepare systematically for negotiations
• Conduct negotiation

Resolve Inner Conflicts

• Work with the “inner team” and personal coaching

Peer Consulting

• Coaching for currently challenging situations out of the participants’ projects

Feedback session

• Feedback to the observed conflict behavior within the seminar group

Further Details