• Learn to convince others and win them over for your ideas

Effective communication is an important factor for project success. But you sometimes find it difficult to convince colleagues, customers and managers of new ideas? A manager doesn’t really listen and moves on before you could get to the point? Improve your communication skills to professionally manage even difficult stakeholders in your project.

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Currently we only conduct this seminar in-house. You too can benefit from a tailor-made seminar. This is already worthwhile from 5 participants.

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SEMINAR OBJECTIVES

In this seminar, you will learn the basics of successful stakeholder management. You will know effective communication methods for different project situations and develop an appropriate involvement strategy for your projects.

YOUR BENEFIT

Using real project situations, helpful models and many practical exercises, you will reflect on and expand your personal communication style. In addition, you will receive individual feedback and suggestions from the trainer and other seminar participants. You will be given the opportunity to prepare specifically for difficult stakeholder situations.

SEMINAR TOPICS

Basic understanding

• What is the benefit of actively involving stakeholders?
• How come communication in projects sometimes doesn’t work?
• Important rules of project communication

Identify and analyze stakeholders

• Identify stakeholders and recognize their attitudes
• Analyze power, influence and interests
• Know the political force field of the project

Determine appropriate engagement strategies

• Define engagement goals
• Levels of engagement
• Communication matrix and communication plan
• Find balance between too much and too little involvement

Basics of communication

• HOW do I say something best?
• Levels of communication
• Building rapport and relationship
• Active listening and acknowledgement
• Giving and taking feedback

 

Establish a communication plan

• Meetings and workshops
• Information events
• Mailings, newsletter, official press
• Cultural aspects

Practicing challenging communication situations

• Win and motivate others
• How to convey a complicated idea in a simple way
• Convince the other
• Address conflicts
• How to be of a different opinion

Peer consulting for concrete situations

• Exercises for difficult communication situations
• Consulting and suggestions by trainer and participants

Further Details