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Home » Seminars » Claim management in projects

Master your claim management

Learn how to defend claims in a targeted manner and use them successfully for your projects

During the course of the project, agreed deadlines are not met, content is disputed or the quality does not meet the promises made. When budgets are tight, this quickly becomes critical for the project. How can justified claims for damages be enforced without offending important business partners? This is where claim management comes in.

Seminar Claim Management

CLAIM MANAGEMENT IN PROJECTS | SCHEDULE OVERVIEW

Unleash the full potential with our tailored in-house seminar!
Currently, we exclusively conduct this seminar within companies. With 4-5 participants or more, you benefit from a personalized training that is precisely tailored to your needs. Contact us to discuss details and receive your offer.
  Internal company seminar
Customized to your individual needs!
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  • WHY THIS SEMINAR?

  • Learn in a practical way with case studies that will help you immediately
  • Understand the most important basics of contract law without complicated jargon
  • Develop strategies to successfully defend or enforce claims
  • Practice in realistic role plays for your next negotiation
  • Resolve deviations in the project safely and confidently
  • Use comprehensive documentation that will save you time later on
  • Learn from professionals who have successfully managed claims themselves
  • Invest in your project security and register now

Daniel Theis

"Very well prepared knowledge transfer with continuous exercise examples (red thread!)"

Isabellenhütte Heusler GmbH& Co KG, Dillenburg

Rolf Mohr

"I particularly liked the very personal atmosphere and working on case studies."

BASF, Ludwigshafen

The Claim Management seminar showed me how important it is to make clear agreements at an early stage and to react proactively to deviations. The practical case studies and role plays helped me to apply my theoretical knowledge directly to my current projects. The tips on negotiating difficult claims without losing important business partners were particularly valuable.

Seminarziele

SEMINAR GOALS

In our seminar, you will learn how to use consistent claim management as an effective means of ensuring the success of a project. You will learn about the options for drafting contracts and the associated legal principles. This will give you the confidence you need to constructively resolve deviations from the contract with your project partners.

Seminarnutzen

YOUR BENEFIT

In this seminar, keynote speeches alternate with many practical exercises and role plays. You will work individually and in groups on a case study and on your own projects. You will receive checklists and lots of practical ideas that you can apply directly to your projects. Certified participants receive 16 PDUs or a certificate of further training for IPMA.

We also conduct the Claim Management in Projects seminar in-house

Boehringer Ingelheim
Caterpillar

YOUR TRAINER

Berthold Hümbs

Senior Consultant International,
PMP, graduate engineer

PMI ATP 2025
Siegel Top100 Inovator PSC

SEMINAR CONTENT CLAIM MANAGEMENT IN PROJECTS

  • Basics of contract law

    • Basics of contract drafting
    • AGBs
    • Complex contracts
    • Contract for work and services
    • Service descriptions
    • Contract drafting and contract language
    • Characteristics of a long-term complex project contract
    • Obligations to cooperate and cooperation
    • Conclusion of contract
    • Structure of contract documents
    • Legal principles of the various claims

  • Claim management in the context of contract law

    • The basics of claim management
    • Definition of claim and claim management
    • Origin of claims
    • Recognizing and categorizing claims
    • Claim types
    • Presentation of claims

  • Requirements for claim management

    • Commercial confirmation letters
    • Protocols
    • Claim registration

  • Claim processes

    • Procedure for developing your own claims
    • Implementation recommendation for own claims
    • Internal organization
    • Claims rule flow
    • Documentation

  • Claim strategy

    • Basic strategies
    • Phased structure
    • Implications for drafting and negotiating contracts
    • Conflict resolution

  • Claim management and soft facts

    • Claim management without jeopardizing the customer relationship
    • Claim management and customer orientation
  • Further details on the seminar
  • Seminar services
Duration 2 intensive and lively seminar days
Target group The seminar is aimed at project managers, sub-project managers and team leaders.
Basic methodological knowledge of project management is helpful.
Note
  • Small seminar group. This guarantees you the greatest possible benefit.
  • PMPs automatically receive 16 PDUs (8 PDUs Ways of Working/0 PDUs Power Skills/8 PDUs Business Acumen) for your recertification, as we are an authorized training partner (ATP) of PMI®.
  • IPMA-certified participants receive a certificate of further training.
Seminar services
  • Qualified and experienced trainers from the field
  • Comprehensive seminar documentation
  • Many exercises for implementation
  • Photo protocol of the seminar
  • Digital participant certificate for printing, sharing and embedding in social networks.
  • Seminar language: German (also available in English within the company)
Additionally for face-to-face seminars
  • Seminar drinks, snacks during breaks and delicious lunch
  • Attractively furnished seminar rooms with sufficient space for numerous exercises

FAQs - QUESTIONS ABOUT CLAIM MANAGEMENT IN PROJECTS SEMINAR

  • Who is the Claim Management seminar suitable for?

    The Claim Management seminar is aimed at project managers, construction and contract managers, technical project staff and client and contractor representatives who have to deal with supplementary claims, contract deviations or performance disruptions in projects.

  • What do I learn in the Claim Management seminar?

    In the Claim Management seminar, you will learn how to professionally identify, document, analyze and enforce – or defend against – claims and counterclaims. You will learn the legal, commercial and tactical basics and receive tried-and-tested procedures for structured claim and change management.

  • How does the Claim Management seminar work?

    The Claim Management seminar takes place virtually, live and interactively. You will work with a small group, work on practical examples and have the opportunity to ask questions or contribute your own cases at any time.

  • How large is the group in the Claim Management seminar?

    The number of participants is limited so that an intensive learning atmosphere and individual exchange are possible. This means that your specific questions and challenges can be discussed in a targeted manner.

  • What are the benefits of the Claim Management seminar?

    You gain confidence in dealing with supplements and performance deviations, can manage risks better and avoid unnecessary costs or conflicts. You also protect your company from economic disadvantages through professional claim management.

  • Do I need previous legal knowledge for the Claim Management seminar?

    No. The Claim Management seminar is structured in such a way that even participants without legal expertise can benefit. Legal contexts are explained in an understandable way and linked with practical examples.

  • Will I receive a certificate for the Claim Management seminar?

    Yes, after completing the seminar you will receive a verified, digital certificate of attendance. You can publish it on LinkedIn, for example, or use it in your next job application as proof of your qualifications in claim management.

  • How do I register for the Claim Management seminar?

    You can find all available dates in the schedule overview. Simply select the one that suits you and click on “Book now”. If there is currently no suitable date, please give us a call – we will find a solution or suggest an alternative.

  • How do I find out whether the Claim Management seminar is right for me?

    If you have any questions or are unsure, we will be happy to advise you by phone. Just give us a call on 07456 7957260 – we’ll help you make the right decision.

  • What technology do I need to take part in the online Claim Management seminar?

    All you need for the online Claim Management seminar is an internet-enabled computer, a headset and a camera. You will receive the access link and further technical information in good time before the event.

  • What payment options are available for the Claim Management seminar?

    You will receive an invoice after registration, which you can pay conveniently by bank transfer. You will receive all payment details by e-mail.

  • What happens if I fall ill and cannot attend the seminar at short notice?

    If you fall ill and are unable to attend, you can nominate a substitute participant to take your place at any time. If this is not possible, you will pay the seminar fees, but can attend the next date at a reduced rate of 50% of the participation fee.

Ilona Schroth, certification expert

Cosima Pleuger, our seminar expert

ANOTHER QUESTION?

Let me advise you individually and free of charge.
Please contact me!

+49 7456-7957-260
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