Claims Management Training
Manage claims before costs and conflicts escalate
- Identify and address claims early on
- Document and enforce your own claims in a structured manner
- Defend against unjustified claims from customers or suppliers
- Enforce claims in a collaborative manner and maintain the customer relationship
- Practice negotiations in realistic role-playing exercises
Training formats
Open enrolment training
Benefit from exchanging ideas with participants from other companies.
- Sound knowledge, engagingly taught and put straight into practice
- Two compact days, reliable scheduling
In-house training
We come to you – tailored, flexible and practical for your team.
- Content tailored to your team and your projects
- Date, location and language as you prefer
Individual coaching
One-to-one coaching for your goals and specific project challenges.
- Maximum focus on your questions
- Scheduled to suit you
Seminar at a glance
What is this seminar about?
If deadlines, deliverables, or quality commitments in a project are not met, financial risks and conflicts can quickly arise. In the “Claim Management in Projects” seminar, you’ll learn to identify claims and counterclaims in a structured manner, classify them from legal and business perspectives, and document them in a transparent way. You’ll develop strategies to enforce valid claims or defend against invalid ones without unnecessarily straining your working relationships with clients and project partners. In this way, you’ll secure your contractual positions and safeguard the project’s financial success.
- Duration 2 days
- Format Face-to-face or Live Online
- Target group Project managers, team leaders, construction and contract managers, representatives of clients and contractors
- Prerequisites A basic understanding of project management is helpful; prior legal knowledge is not required.
- PDUs 16 PDUs | 8 Ways of Working and 8 Business Acumen
- Certificate Digital Certificate of Participation
- Price 1,690 euros plus sales tax
What you'll be able to do after the seminar
- Apply Contract Principles to Project Contracts
- Identify and Categorize Claims Early
- Present and File Claims in a Clear and Transparent Manner
- Develop and Document Your Own Claims in a Structured Manner
- Thoroughly Analyze and Defend Against Counterclaims
- Select and Implement Claim-Select and implement claim strategies appropriate to the situation
- Constructively resolve contract deviations with partners
- Professionally safeguard customer relationships despite claims
Course Dates
More options
Seminar content
Structured. Practical. Directly applicable in your project work.
Basics of contract law
- Basics of contract drafting
- Terms and Conditions
- Complex contracts
- Contracts for Work and Services
- Service descriptions
- Contract Drafting and Contract Language
- Characteristics of a long-term complex project contract
- Obligations to cooperate and cooperation
- Conclusion of contract
- Structure of contract documents
- Legal principles of the various claims
Claim management in the context of contract law
- The basics of claim management
- Definition of claim and claim management
- Origin of claims
- Recognizing and categorizing claims
- Claim types
- Presentation of claims
Requirements for claim management
- Commercial confirmation letters
- Protocols
- Claim registration
Claims Processes
- Procedure for developing your own claims
- Implementation recommendation for own claims
- Internal organization
- Claims rule flow
- Documentation
Claim Strategy
- Basic strategies
- Phased structure
- Implications for drafting and negotiating contracts
- Conflict resolution
Claims Management and Customer Relations
- Claim management without jeopardizing the customer relationship
- Claim management and customer orientation
Trust from Businesses
More than 1,200 participants and companies rely on PS Consulting.
The material was good, and the communication was clear throughout.
Cosima Pleuger
Seminar advice & in-house solutions
Any questions?
I am happy to help you find the right solution for you or your company.
Whether an open seminar, in-house training or individual coaching – I will advise you personally and without obligation.
Seminars to Help You Take Your Next Step
Frequently asked questions
A claim is a demand arising from a deviation from the originally agreed-upon services. This claim can be made by you or by the other party to the contract and often relates to additional costs, deadlines, or damages.
Under a contract for services, you are obligated to deliver a specific result or a finished product. The key point is that the agreed-upon work is successfully completed.
In a service contract, on the other hand, you are obligated to perform the agreed-upon work without guaranteeing a specific project outcome or a concrete result.
That is precisely where the art of professional claim management lies. You must clearly advocate for legitimate claims while at the same time dealing constructively with the other party’s claims.
When both sides communicate respectfully with one another and focus on solutions rather than conflicts, the customer relationship remains stable even in difficult situations.
No. What matters isn’t that claims are made, but how they are communicated.
If you phrase your claims objectively, transparently, and respectfully, conflicts can often be avoided. Professional claims management can even help build trust because expectations and responsibilities are clearly defined.
In change management, planned changes are discussed, evaluated, and agreed upon before they are implemented. As part of this process, the impact on costs, deadlines, and performance is also determined collaboratively.
In claims management, the changes or deviations have already occurred. The task now is to document and justify the resulting claims and, if necessary, provide financial compensation.
No. Successful claims management depends not on aggressiveness, but on clarity.
The key is to consistently advocate for your interests without unnecessarily straining your relationship with the other party. Many people confuse being firm on the issue at hand with being harsh in their interactions with others. Professional claim management means remaining clear on the substance of the matter while communicating in a respectful and solution-oriented manner.
If your business partner makes demands in an aggressive manner, you should first remain calm and analyze the situation. Ask yourself whether the aggression is part of a general negotiation strategy or whether it stems from long-standing dissatisfaction.
The better you understand the cause, the more effectively you can respond. Remain clear on the issues at hand, but respectful in your interactions. This will increase your chances of resolving the conflict constructively and reaching a viable agreement.
Professional claims management follows a clear process:
- You notice a deviation from the original agreement.
- You must document and provide evidence of this discrepancy in a way that is easy to verify.
- You should seek to discuss the matter as early as possible in order to find a financially sound solution and avoid follow-up costs.
- If necessary, you will calculate and articulate your claim and negotiate with the other party to reach a fair settlement.