Advise customers professionally and manage them successfully

The seminar is aimed at project managers, technical consultants, sales staff and anyone who takes on responsibility in customer contact – whether in traditional or agile projects, in internal or external customer relationships.

You will learn how to advise customers professionally, guide them clearly and appreciatively and keep an eye on both their interests and the relationship. The seminar provides you with tools, communication strategies and techniques for successfully conducting conversations in challenging situations.

The Leading and consulting customers seminar takes place either as a face-to-face or live online seminar.

• Live online seminar: Start is at 8:30 am, end around 5:30 pm.
• Face-to-face seminar: The seminar starts at 9:00 a.m. on the first day and at 8:30 a.m. on the following days. The seminar usually ends at 17:30, on the last day at 17:00.

There is a lunch break and flexible breaks in between – depending on the exercise situation and the motivation of the group.

All formats are interactive, practical and include many concrete exercises:

• Live online seminar: You work on exercises in small groups via MS Teams, use Miroboard, AI tools, Slido and other digital exercise formats.
• Classroom seminar: In bright and friendly seminar rooms, you will work on exercises in small groups, experience a wide range of practical examples and have space to exchange experiences. The atmosphere is collegial, structured and open to your specific questions.

The group size is deliberately kept small so that personal exchanges, individual questions and intensive practice are possible. This gives you real added value and allows you to address your challenges in a targeted manner.

Basic knowledge of project management is helpful, but not essential. The seminar is particularly valuable for anyone who advises, supports or manages customers in projects – regardless of their specialist role.

Would you like to acquire the necessary basic knowledge in advance?
Then we recommend our project management basics seminar. There you will learn all the basics you need – compact, practical and perfectly coordinated with our advanced seminars.

You will communicate more clearly, provide more professional advice and strengthen your relationship with the customer at the same time. The seminar will help you to deal more confidently with objections, uncertainties and escalations – for more confidence and impact in customer meetings.

Yes, you will receive a verified, digital certificate of participation. You can use it internally as proof of competence or post it on LinkedIn, for example.

Select a suitable date in the date overview and click on “Book now“. If no dates are currently available or none are suitable for you, please contact us – we will find a solution or suggest a suitable alternative.

If you are unsure or have any questions, please call us on 07456 7957260. We will advise you personally and help you find the right seminar for your situation.

All you need is a laptop or PC with a stable internet connection, camera and headset. You will receive the access link and all other information by e-mail in good time before the seminar.

After your registration we will send you an invoice by e-mail. Payment is made simply by bank transfer.

If you fall ill and are unable to attend, you can nominate a substitute participant to take your place at any time. If this is not possible, you will pay the seminar fees, but can attend the next date at a reduced rate of 50% of the participation fee.

Yes, each of our seminars can also be held as in-house training. This is worthwhile from around 5 participants – both in terms of time and cost. On request, we can customize the content, examples and focus to suit your company. Arrange a non-binding consultation appointment.

Good customer management determines project success and customer satisfaction – and it can be learned. The seminar offers you concrete strategies and direct practicability. Places are limited, so secure your place now before the next opportunity passes you by.