Table of Contents

I. Scope

The following General Terms and Conditions (hereinafter referred to as T&C) apply to all contracts concluded via our Internet presence between you as our customer and us.

PS Consulting GmbH
Managing Director: Patrick Schmid

Horber Str. 142
72221 Haiterbach

Phone: +49 7456 7957-260
Fax: +49 7456 7957-266
Email address:

Register court: Amtsgericht Stuttgart
Register number: HRB 341008

II. Conclusion of contract

(1) The presentation and advertising of products on our website does not itself constitute a binding offer to conclude a contract, but only the invitation to submit such an offer (application).

(2) You can submit your offer via contact form, by e-mail, by fax, by mail, by telephone. The GTC become part of the contract if we refer you to the GTC when concluding the contract, give you the opportunity to take note of their content and you agree to the validity of the GTC.

(a) You shall be bound by the order for a period of 14 days after placing the order; your right to revoke your order, if any, shall remain unaffected.

(b) The contract shall not be concluded until we have declared acceptance of your application. This declaration is usually made with a separate e-mail (order confirmation).

(3) In our e-mail confirming receipt or order or in a separate e-mail, we will send you the text of the contract on a durable medium, for example as an e-mail or paper printout (contract confirmation). The contract text consists of your order, our terms and conditions and the order confirmation.

(4) The contract text will be stored by us in compliance with data protection. Apart from the above sending, we keep the text of the contract is not accessible to you.

(5) The contract shall be concluded in the German language.

(6) If you have provided your email address as part of the ordering process, or indeed as part of any other enquiry, it is your responsibility to ensure that the email address you have provided exists, is correct and that you are able to receive emails at that email address from us or from any third party contracted by us to process your order. Automatic SPAM filters are to be configured or monitored accordingly.

(7) You agree to an invoice transmitted electronically.

(8) All prices stated on our website are total prices including VAT and other price components plus shipping and handling.

III. Right of withdrawal

(1) If you are a consumer in the sense of § 13 BGB (German Civil Code), i.e. a natural person who places the order for a purpose that can predominantly be attributed neither to his commercial nor to his independent professional activity, you are entitled to a right of withdrawal in accordance with the statutory regulations. Further information on the right of withdrawal can be found in our cancellation policy.

(2) A self-collection of your ordered goods is not possible.

IV. Payment terms

We offer the following methods of payment:

Payment on account: We offer you a payment on account. If you select this payment method, our claim to payment of the agreed price shall become due after our service has been provided and an invoice has been issued in this respect. Unless otherwise agreed, the agreed price is payable within of receipt of the invoice without deduction.

V. Special provisions for promotional vouchers

(1) We also offer promotional vouchers on our website. Unless otherwise agreed, promotional vouchers are vouchers that we provide to you free of charge in connection with promotions, that cannot be purchased, that are only valid for a limited period of time and that can only be redeemed on our website. The following regulations apply to promotional vouchers.

(2) Unless otherwise agreed, promotional vouchers can only be redeemed on our website before the order process is completed. After the expiry of the validity period, promotional vouchers can no longer be redeemed. Promotion vouchers cannot be subsequently offset. You can only redeem one promotional voucher per order.

(3) We are entitled to limit the validity of the promotional vouchers to certain products or to exclude the validity for certain products. Any such restriction will be determined by the contents of the relevant promotional voucher.

(4) The total value of your order must equal or exceed the stated value of the promotional voucher. Any difference between these values, i.e. any remaining balance, will not be refunded by us.

(5) If you exercise your statutory right of cancellation and return the relevant goods which you have paid for in whole or in part with the promotional voucher, no refund of the value of the promotional voucher will be made.

(6) No cash payment of the value of the promotional voucher or interest thereon will be made.

(7) If the total value of your order exceeds the value of the promotional voucher, you may pay the amount not covered by the value of the promotional voucher using the payment methods we offer.

(8) Promotional vouchers are not transferable to third parties and can only be redeemed by the person named on the promotional voucher. We reserve the right to verify that the person named on the promotional voucher is eligible to claim the gift voucher, but we are not obliged to do so.

VI. Changes to the GTC or our services

(1) We reserve the right to change our T&Cs or our services,

(a) if our T&Cs or our services have to be adapted to the applicable law, in particular in the event of a change in the legal situation, developments in case law or if we have to comply with a judicial or official decision,

(b) if technical or procedural changes that do not have a material impact on you make it necessary to change the T&Cs or our services,

(c) if we offer new or additional services that must be included in the T&Cs and this does not adversely affect the contractual relationship we have with you, or

(d) if the changes to our T&Cs or our services are merely legally advantageous to you.

(2) You will be notified of any changes in writing, by fax or by email. If you do not object to this change within six (6) weeks after receipt of the notification, the changes shall be deemed accepted by you. You will be informed separately of the right to object and the legal consequences of silence.

(3) Your rights regarding the termination of the contractual relationship with us remain unaffected.

VII. Data protection

For information on the processing of personal data, please refer to our privacy policy.

VIII. Customer Service

For questions, complaints or claims, you can reach us by phone at +4974567957-260 and by email at

IX. Consumer Arbitration Board

We are not willing and not obliged to participate in any dispute resolution procedure before a consumer arbitration board.

X. Online dispute resolution

The EU Commission has set up an internet platform for the online settlement of disputes (ODR platform) between entrepreneurs and consumers. The ODR platform can be accessed at

XI. Applicable Law and Jurisdiction

(1) The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Statutory provisions on the restriction of the choice of law and on the applicability of mandatory provisions, in particular of the state in which you as a consumer have your habitual residence, shall remain unaffected.

(2) If you as a customer are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between you and us is our registered office. Otherwise, the applicable statutory provisions shall apply to the local and international jurisdiction.

XII. Bedingungen für firmeninterne Seminare und Beratung

(1) Das erste Kontaktgespräch durch den Trainer oder Berater ist unentgeltlich. Weitere Kontaktgespräche dienen in der Regel schon der Beratung des Kunden und werden mit unseren Tagessätzen verrechnet.

(2) Für Seminare wird ein Tages- oder Pauschalhonorar vereinbart. Ein Seminartag hat üblicherweise 7 Unterrichtsstunden.

(3) Ein Tageshonorar wird je angefangenen Tag für Besprechungen, Analysen, Trainingsvorbereitungen und sonstige Aufgaben, die gemeinsam mit dem Auftraggeber oder Dritten zu realisieren sind, vereinbart. Bei stundenweiser Erbringung der Leistung beträgt das Stundenhonorar 1/8 des Tageshonorars.

(4) Reise- und Aufenthaltskosten werden gesondert berechnet. Diese setzen sich wie folgt zusammen: Flug (Economy in Europa, Business außerhalb Europa). Zug 1. Klasse, PKW 1,00 EUR/km, Hotelkosten auf Nachweis, Verpflegung pauschal 30,– EUR pro Person/Tag. Beträgt die Reisezeit mehr als 6 Stunden berechnen wir pauschal 1/2 unseres Tagessatzes.

(5) Die Stornierung vereinbarter Termine durch den Auftraggeber ist bis zu sechs Wochen vor dem Veranstaltungsbeginn kostenfrei möglich. Danach berechnen wir 50% des Honorars. Bei Stornierung innerhalb von drei Wochen vor Beginn berechnen wir 100% des Honorars. Hinzu kommen nicht erstattbare Stornokosten von Hotel, Flug, Mietwagen o.ä.

(6) Rechnungen sind ohne Abzug von Skonto innerhalb 14 Tagen zahlbar. Hierbei entstehende Bankkosten werden vom Auftraggeber getragen. Bei längerfristigen Aufträgen erfolgt eine monatliche Abrechnung für Teilleistungen. Bei abgeschlossenen, firmeninternen Seminaren erfolgt die Rechnungsstellung unmittelbar nach der Durchführung.

XIII. Bedingungen für offene Seminare

(1) Die Seminarkosten beinhalten bei Präsenzseminaren Unterlagen, Kaffeepausen, Mittagessen und Getränke.

(2) Die Rechnungsstellung für die Teilnahme an offenen Seminaren erfolgt ca. 3 Wochen vor Seminardurchführung und ist sofort ohne Abzug fällig.

(3) Die Stornierung der Anmeldung durch den Kunden ist bis zu drei Wochen vor dem Veranstaltungstermin kostenfrei möglich. Danach oder bei Nichterscheinen des Teilnehmers berechnen wir die gesamte Seminargebühr. Die Stornierung bedarf der Schriftform. Selbstverständlich ist jederzeit eine Vertretung des angemeldeten Teilnehmers im Seminar durch eine Ersatzperson möglich. Bei Stornierung außerhalb der Frist und einer sofortigen Neubuchung auf das gleiche Seminar, zu einem Termin innerhalb der folgenden 6 Monate, werden 50% des bereits gezahlten Seminarpreises aus der Nichtteilnahme auf den neuen Seminarpreis angerechnet.

(4) Bei modularen Seminaren ist die volle Seminargebühr für alle Module vor dem ersten Modul fällig. Eine Rückerstattung bei anteiligem Fehlen des Teilnehmers in den Modulen ist nicht möglich, da bei diesen Seminarreihen ein Platz nicht mehr an eine andere Person vergeben werden kann.

(5) PS Consulting behält sich vor, das jeweilige Seminar bis zu einer Woche vor Seminarbeginn abzusagen bzw. zu verschieben, insbesondere bei Eintritt von Ereignissen, die eine Erbringung der Leistung für PSC technisch oder wirtschaftlich unzumutbar machen. Die betroffenen Teilnehmer werden umgehend informiert. Weitergehende Ansprüche sind ausgeschlossen.

Klicken Sie auf den folgenden Button, um diese Allgemeinen Geschäftsbedingungen als PDF abzuspeichern. Sollte Ihr Endgerät standardmäßig keinen PDF Export unterstützen, müssen Sie zunächst einen PDF-Druckertreiber installieren, z.B. mithilfe des kostenlosen Programms PDFCreator.