Consulting Skills for Project Managers
Develop suitable solutions which are also appreciated by your customers
As a project manager you have to design solutions which measure up to the objectives of your customer and deliver a concrete added value. But in discussions with your customer you sometimes lack the necessary power of persuasion? You are a technical specialist in your domain, but now you would like to add the needed tools and techniques to combine your expertise with the requirements of your customer?
Seminar Objectives
The tasks of project managers, consultants and people in customer service have evolved more and more. Nowadays, it is necessary to accompany customers and sponsors in finding solutions and designing change processes in an advisory capacity.
In our seminar you will learn how to raise your customer’s awareness for the feasible solution. You will find out how to conduct and develop conversations professionally and you will optimise your own consulting skills. You will experience the essences of successful consulting: having structured conversations, analysing background information thoroughly and being a catalyser for finding new ideas and solutions.
Your Benefit
You get to know models and methods which help you to systematically analyse the core of problems, clarify charters, intervene and work on solutions. You can make your customers aware of new ideas, viewpoints and understandings. Furthermore you will learn how to react effectively to typical objections.
Valid for this seminar: Little theory, more practice. During the course we will practise concretely using your own examples. This way, we wish to guarantee an easy transfer to your daily work. You will receive individual feedback, not only by an educated instructor, but also by your fellow participants. Benefit from this exchange of experiences with other project managers!
Seminar Topics
- What can I do to build up trust with my customer?
- How can I ask sensible question to analyse problems systematically?
- How can I support my customer in developing solutions?
- How can I convince customers of my solution approaches?
- How can I achieve that my customer consents to my proposed solution?
- How can I recognise early enough resistance on my customer’s side?
- How do I include objections respectfully into the consulting process?
- What can I do to ensure that my consulting runs the right track at all times?
- What can I do in case my customer has unrealistic expectations?
- How do I preserve a good customer relationship?
- How can I make sure that my customer is satisfied with the solution?
Further Details
- Target Group
This seminar is designed for specialised IT consultants and project managers who wish to improve their role as a consultant and want to achieve a higher customer loyalty. - Group Size
Maximum of 12 participants. This way, we wish to make sure that the seminar is highly efficient and guarantee the highest possible benefit for you. - Language
German or English - Duration
3 days - Notice
In English, we normally conduct this course only as an inhouse-seminar. Please contact us for further details. If you are interested in open enrolment courses in German, please visit our German language site.