Claims Management
Secure yourself against additional project claims and push your own claims through
Contractual agreement does not secure a project by any means. After all, it is not possible to account fully for every circumstance which may arise during a project at the early stages of contractual negotiations. During the project implementation phase contractual hitches and breakdowns are common, e.g. schedule delays, quality deficiencies etc. Such incidents influence the relationship between customer and supplier. Claim management will allow you to constructively solve such incidents.
Seminar Objectives
In order to secure the project budget it is increasingly important that one recognises and pushes through or protects against additional project claims. The path to successful claim management is already set in place during contractual development and agreement.
In our seminar, you will learn the important foundations and discover how you can implement logical claim management as an effective means of protecting your project budget. This will provide you with the essential assurances for critical contractual negotiations and will enable you to solve future contractual hitches and breakdowns constructively.
Your Benefit
This seminar comprises of a mix of stimulus lectures, plenum discussions, role-plays and group exercises. Following theoretical inputs you'll have a discussion with your trainer, in which you look at the uses and limitations of methods and the aspects of their implementation within your company. Thus, the complex subject matter becomes simple to comprehend as clear-sighted and well-planned actions are of central importance within Claim Management. Individual and intensive group work – which examines your own projects wherever possible – allows you to implement the presented methods in you own projects with ease.
Seminar Topics
Fundamentals of contractual law
- Basics for forming a contract
- General terms and conditions
- Complex agreements
- Contracts for work and labour
- Service agreements
- Specification of services
- Configuring and discussing contracts
- Characteristics of a long-term, complex project contract
- Obligations to provide support and cooperation
- Contractual agreement
- Structure of contractual documents
- Legal principles of various claims
Claim Management within the framework of contract law
Fundamentals of Claims Management
- Definition of claims and claim management
- Development of claims
- Recognising and categorising claims
- Claim types
- Presentation of a claim
Requirements on Claims Management
- Commercial letter of confirmation
- Minutes
- Announcing a claim
Claim processes
- Procedure when processing your own claims
- Recommendations for realising your own claims
- Internal organisation
- Regulation process for claims
- Documentation
Claim strategy
- Fundamental strategies
- Phase-based classification
- Conclusions for contractual configuration and contractual negotiations
- Conflict arbitration
Claims management and soft facts
- Claims management without risks to the customer relationship
- Claims management and customer-orientation
Further Details
- Target Group
Project managers and sub-project leaders who have at least one year of experience in project work - Group Size
Maximum of 12 participants. This way, we wish to make sure that the seminar is highly efficient and guarantee the highest possible benefit for you. - Language
Open enrolment courses and inhouse courses are in German only.
(16 PDUs) - Duration
2 days